Shipping and Delivery Policy

Last updated: September 01, 2025

1. Nature of Our Products

All products and services offered by my-business.co.ke are digital-only (vCards, mini-websites, templates, and related features). We do not ship or deliver any physical goods.

2. Delivery of Services

• Once payment is successfully processed, your subscription and selected plan features are activated immediately.
• Account access and setup instructions are delivered digitally via your online dashboard and by email confirmation.
• If you selected a trial plan, access begins as soon as your trial is activated.

3. Access & Activation

• Customers can access their purchased Services at any time by logging into their account at [www.my-business.co.ke].
• Certain features (e.g., premium templates, add-ons) are unlocked instantly once payment is confirmed.

4. No Physical Shipping

• We do not provide delivery of any physical items.
• No shipping fees or delivery times apply.

5. Delays or Issues

• In the unlikely event that activation is delayed due to technical reasons (e.g., payment gateway failure, system downtime), our support team will resolve the issue as quickly as possible.
• Please contact us at customercare@my-business.co.ke if you experience any delay in accessing your digital products.

6. Contact Us

If you have questions about how our Services are delivered, please contact:

📧 customercare@my-business.co.ke

📞 +254 710 31 44 40