Privacy Policy

Last updated: September 01, 2025

1. Introduction

my-business.co.ke (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website [www.my-business.co.ke] and related services (“Services”). We comply with the Kenya Data Protection Act, 2019 and other applicable laws. By using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing details, business name, payment information (e.g., M-Pesa or card).
Account Information: Login credentials, subscription plan, selected templates.
Usage Data: IP address, browser type, device information, pages visited, actions within your vCard/mini-site.
Content Data: Information you upload (e.g., services, testimonials, images, products).
Communication Data: Emails, support requests, inquiries sent via our platform.

3. How We Use Your Information

We use your data for the following purposes:

To provide, operate, and maintain our Services.
To manage your account and subscriptions.
To process payments and billing, including VAT compliance.
To communicate with you regarding your account, support requests, updates, and promotions (with your consent).
To improve our Services, templates, and features.
To comply with legal obligations under Kenyan law.

4. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

Performance of a contract (to deliver Services you subscribed to).
Consent (e.g., for marketing communications).
Legal obligations (e.g., tax/VAT reporting to the Kenya Revenue Authority).
Legitimate interests (improving Services, preventing fraud, ensuring security).

5. Data Sharing & Disclosure

We do not sell your personal data. We may share information only with:

Service Providers (e.g., payment processors, hosting providers, analytics tools).
Legal Authorities where required by law, regulation, or court order.
Business Transfers in case of mergers, acquisitions, or sale of assets.

All third parties are required to protect your data and use it only for agreed purposes.

6. International Data Transfers

If we transfer your data outside Kenya (e.g., for cloud hosting), we will ensure appropriate safeguards, in line with the Kenya Data Protection Act, are in place.

7. Data Retention

We retain personal data only as long as necessary to:

Provide our Services.
Comply with tax, legal, or accounting obligations.
Resolve disputes and enforce agreements.

After this period, your data will be securely deleted or anonymized.

8. Your Rights

Under the Kenya Data Protection Act, you have the right to:

Access: Request a copy of your personal data.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your data (“right to be forgotten”).
Restriction: Request limited processing of your data.
Objection: Object to certain processing (e.g., direct marketing).
Data Portability: Request transfer of your data to another service.

To exercise your rights, contact us at customercare@my-business.co.ke.

9. Cookies & Tracking

Our website may use cookies and similar technologies to:

Improve user experience.
Analyze traffic and usage patterns.
Enable essential features (login, sessions, security).

You may disable cookies in your browser settings, but some functions may not work properly.

10. Security Measures

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our Services are not directed to persons under 18. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us to remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, with the “Last updated” date at the top. Continued use of our Services after updates constitutes acceptance of the revised Policy.

13. Contact Us

For questions or concerns about this Privacy Policy, or to exercise your data protection rights, please contact us:

📧 customercare@my-business.co.ke

📞 +254 710 31 44 40